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Google expands AI calling service Duplex to Australia, Canada, and the UK

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Google’s automated, synthetic intelligence-powered calling service Duplex is now obtainable in additional international locations, based on a support page up to date right now. Along with the US and New Zealand, Duplex is now obtainable in Australia, Canada, and the UK, reports VentureBeat, which found newly added cellphone numbers on the assist web page that Google says it’ll use when calling by way of Duplex from a definite nation.

Duplex launched as an early beta within the US by way of the Google Assistant again in late 2018 after a splashy but controversial debut at that 12 months’s Google I/O developer convention. There have been issues about using Duplex with no restaurant or different small enterprise’ categorical consent and with out correct disclosure that the automated name was being dealt with by a digital voice assistant and never a human being.

Google has since tried to deal with these issues, with restricted success, by including disclosures firstly of calls and giving companies the choice to decide out of being recording and converse with a human. Duplex now has human listeners who annotate the cellphone calls to enhance Duplex’s underlying machine studying algorithms and to take over within the occasion the decision both goes awry or the particular person on the opposite finish chooses to not discuss with the AI.

Google has additionally expanded the service in waves, from beginning on simply Pixel telephones to iOS gadgets after which extra Android gadgets. The service’s first worldwide growth was New Zealand in October 2019. Google didn’t instantly reply to a request for remark concerning the Duplex growth.

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