Within the months because the Floor Laptop computer 3’s October 2019 launch, some users have reported cracks showing on their laptop computer’s display screen for no discernible cause. Microsoft first stated it was investigating the difficulty in February, and at the moment, the corporate defined a possible explanation for the issue and provided free repairs to these affected (via ZDNet).
“Now we have investigated claims of display screen cracking on Floor Laptop computer Three and have decided that, in a really small share of circumstances, a tough international particle might trigger a hairline fracture within the glass that will appear to seem unexpectedly or with out seen trigger,” Microsoft stated in a support document.
“In case you consider your Floor Laptop computer Three is experiencing this situation, you’re inspired to contact our Microsoft Assist to provoke a restore freed from cost in the course of the guarantee interval of the system,” the corporate added.
Microsoft additionally says that in case you beforehand paid for a restore that you just consider needs to be lined by this new coverage, you may contact Microsoft assist to probably get a reimbursement.
In case you’ve been eager about selecting up a Floor Laptop computer 3, we’ve received critiques of each the 13.5-inch mannequin and the 15-inch mannequin you could try.