Verizon is launching a brand new instrument to assist prospects troubleshoot points remotely, the corporate introduced on Monday. The instrument ought to permit Verizon to assist prospects with out requiring a area technician to step inside their residence. Verizon instructed The Verge it was piloting a “digital assistant tech instrument” final week, and now it’s sharing extra details about it.
“This new instrument offers us the flexibility to supply the superb service our prospects deserve whereas retaining them and our technicians secure in these unprecedented occasions,” stated Kyle Illness, Verizon’s chief expertise officer, in a press release.
The instrument is meant for use for service calls that must be accomplished in your house, reminiscent of troubleshooting your router. To make use of it, Verizon will ship you a textual content with a hyperlink, and also you’ll need to faucet that to open the instrument in an internet browser. From there, you’ll be capable to share photos or reside video with a Verizon technician who will stay outdoors your own home throughout the name to allow them to see the difficulty you’re making an attempt to repair and provide you with suggestions. The Verizon technician may even draw or circle issues on the pictures you ship to recommend methods to repair the issue.
Verizon says it is going to nonetheless be dispatching technicians for wanted repairs that happen outdoors, however it instructed The Verge final week that it’s “making each try to carry out work with out going inside properties or small companies” to assist scale back the unfold of COVID-19. As a part of these efforts, it has been canceling scheduled appointments for web set up and repairs, although self-install choices can be found for “certified service orders.”