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WhatsApp banned over 20 lakh accounts in India in a month to compliance With New IT Rules

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Highlights:

  • WhatsApp banned 20 lakh accounts in one month to prevent harmful behavior.
  • The company has published its first edition of the India Monthly Report under Information Technology rules.
  • Globally it banned 80 lakh accounts in the same period.

The new IT rules require large digital platforms -with over five million users to publish compliance reports every month. The company has published its first edition of the India Monthly Report under Information Technology rules. The Facebook-owned messaging app revealed that it banned over 20 lakh accounts between May 15 – June 15, 2021.

The messaging platform said that it received a total of 345 reports during the specified period.  The report also highlighted that more than 95 percent of accounts were banned due to “unauthorized use of automated or bulk messaging”. The messaging app clarifies that the banned accounts include Indian numbers, and it identifies these numbers via a +91 phone number.

WhatsApp received 345 complaints from India. While 70 were cases of account support, 204 were appeals concerning their blocked accounts, and 20 were concerning other support issues. Additionally, 43 cases of product support such as WhatsApp payments and eight safety issues also raise in this one-month time. Out of these, only requests from 63 accounts were “actioned” by WhatsApp during May 15-June 15, 2021.

WhatsApp banned over 20 lakh accounts: Company officials said-

“We are particularly focusing on prevention because we believe it is much better to stop harmful activity from happening in the first place than to detect it after harm has occurred. The abuse detection operates at three stages of an account’s lifestyle: at registration; during messaging; and in response to negative feedback, which we receive in the form of user reports and blocks.”

“We consistently invest in technology, people, and processes to keep our users safe and secure… Our top focus is preventing accounts from sending harmful or unwanted messages at scale. We maintain advanced capabilities to identify these accounts sending a high or abnormal rate of messages and banned 2 million accounts in India”.

“We expect to publish subsequent editions of the report 30-45 days after the reporting period to allow sufficient time for data collection and validation,” WhatsApp said in the report.

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